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PROCESS
Action & Learning At Quest:
From setting goals to making progress
Action & Learning At Quest:
From setting goals to making progress
Goal setting is only the beginning of the RFS journey.
Once you have set your goals, the Action & Learning phase is where you bring those goals to life. This is the time to take action, experiment with new ways of working, build skills, seek feedback, learn from what is happening, and make adjustments along the way.
The focus is not only on what you want to achieve, but also on how you are progressing, what you are learning, and what you need to do differently to move forward.
Set your goals. Take action. Learn. Reflect. Adapt. Keep moving.
What happens in this phase?
The Action & Learning phase is an ongoing cycle rather than a one-time activity.
1. Take action on your goals
1. Take action on your goals
Move from planning to doing.
Break your goals into meaningful actions and identify what needs to happen to make progress. Use your goals as a guide for prioritising your work and making decisions throughout the year.
Ask yourself:
What actions will move this goal forward?
What should I prioritise right now?
What progress have I made?
What is getting in the way?
2. Put your learning goals into practice
2. Put your learning goals into practice
Learning goals are most valuable when they translate into action.
Think about the skills, behaviours or knowledge you want to develop and identify opportunities to practise them through your everyday work.
You could:
Take on a new responsibility or stretch assignment
Try a new approach or tool
Learn from a colleague
Participate in a learning opportunity
Seek feedback and apply it
Practise a skill in real work situations
Reflect on what worked and what you would do differently
Remember: Learning does not only happen through formal courses. Your work, relationships, experiments, feedback, and experiences are all opportunities to learn.
3. Check in with your goals regularly
3. Check in with your goals regularly
Your goals should not stay in Zoho People until the next review!
Make time to revisit them regularly and ask yourself:
Where am I? → What is working? → What have I learned? → What needs to change? → What will I do next?
Regular check-ins help you notice progress early, identify challenges, and make adjustments before they become bigger roadblocks.
4. Have meaningful conversations with your manager
4. Have meaningful conversations with your manager
The Action & Learning phase works best when goals are not treated as an individual activity.
Use your 1:1 conversations with your manager to discuss progress, challenges, priorities, learning, and support needed.
A good goal conversation can explore:
Progress
What have you accomplished so far?
What progress are you seeing?
Challenges
What is slowing you down?
What support or resources do you need?
Learning
What have you learned through your work?
What are you trying differently?
Adaptation
Do your current actions still make sense?
What needs to change based on what you are learning?
Next steps
What will you focus on before the next check-in?
Your Action & Learning Loop
What does good Action & Learning look like?
A simple monthly practice
You can use these five questions as a quick monthly check-in with yourself:
1 — What progress have I made? (What have I moved forward since my last check-in?)
2 — What have I learned? (What did my experience teach me?)
3 — What is challenging me? (What is stuck, unclear or requiring more support?)
4 — What will I do differently? (What action or approach needs to change?)
5 — What support do I need? (What do I need from my manager, team or organisation?)
Small, regular check-ins can make a big difference to achieving your goals.
Your role in the Action & Learning phase
As an employee
As an employee
You own your goals and your progress.
Keep your goals visible
Take action consistently
Make time for learning and practice
Seek feedback
Reflect on your progress
Raise challenges early
Ask for support when needed
Adapt your approach when circumstances or learning require it
As a manager
As a manager
You enable progress through meaningful conversations.
Help team members connect their goals to their role and team priorities
Check in on progress regularly
Ask questions rather than only checking completion
Create space for learning and experimentation
Give timely and constructive feedback
Help remove roadblocks
Support team members in adapting their approach
Recognise progress and learning, not just final outcomes
Remember
Your goals are not a checklist.They are a guide for where you want to create impact and grow.The Action & Learning phase is about staying connected to those goals while being open to what the work teaches you along the way.Take action. Stay curious. Have the conversation. Learn. Adapt. Keep moving.
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