PATHWAYS / QEL

Officer / Analyst

Innovation Officer

You will have to lead the coordination with program teams/individuals on requirement gathering, designing, prototyping, testing and documentation.

You are required to conduct research around tech based initiatives/innovations in development sector and lead the collaboration with other organisations around low cost tech based innovations. A part of your role also involves hosting sessions/seminars for Innovation Lab on alternative computing and community lead experiments.

You also have to provide expertise on technical aspects related to designing, prototyping and testing to internal stakeholders and individuals.

User Research & Learning Design Officer

You are expected to collaborate with designers, product manager and the data team to drive all stages of research across all the phases of Quest App development. You have to plan, design, prepare and carry out user research activities by using a variety of research methods and tools to effectively reach the goals of each project.

Creating concise and compelling research documents including research plans, guides, results documentation etc will be part of your role.

You have synthesize the research data into meaningful and actionable insights. You are expected to communicate research findings and prioritize recommendations to internal stakeholders in a clear and compelling way through different channels.

You also have to facilitate model insights gained from user research and update user personas and user journey maps, to build the organizational understanding of the users.

You have to standardize user research systems and processes and contribute to the design, development and implementation of the Personalised Learning Engine Pilot Project.

You have to contribute to the research and discussions on Platform thinking.

You are expected to support and provide consultation to internal teams with User research tools and processes and contribute to the discussions on Digital Learning Experience design and share recommendations on content development tools and design across different teams.

Technology Officer

You have to look out for new tech innovations and tech trends around the world and develop prototypes for testing these ideas, for their larger integration with the Quest App Platform. You should also capture feature enhancements related to the Quest App Platform, evaluate the need, create feature enhancements documents, evaluate with the product lead and coordinate with the Solution Architect for development. You also have to constantly review and evaluate Quest App roadmap and align them to requirements on the ground and participate in testing the product on the field along with the user research team and get proper feedback.

Some of your other tasks include - anchor the bug reporting, support and maintenance system with the aspiration to innovate and automate the system considering integration with the Quest Platform ensuring timely resolution. You also have to provide leadership to the Support team, anchor the testing phases for both internal and external users for the Quest Platform and maintain the accuracy of data on the Quest platform, such as content upload, projects, programs, learners, facilitators etc. You will have to anchor all processes related to the Offline App with support from the Solution architect and Product lead.

You will be required to support users in the Quest Ecosystem with back end technology management and implementation, training and transfer of the product understanding to the program team including training of teams, trainers and the larger ecosystem. You have to be part of the innovations team working on tech based innovations for learning and the highest point of contact for issue escalation for both internal and external users.